Terms & Conditions

Relax Innz Terms and Conditions


These are the terms and conditions that apply when you reserve a room at a Relax Innz property located in UK using our website.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation.  The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.


To reserve your room please follow the instructions on the website.

You must be at least 18 years old to make a reservation.

You will need to provide your credit or debit card details to secure your reservation. We accept Visa, MasterCard, American Express, Solo or Switch to secure a reservation.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact the property to discuss the matter.

Room prices

Relax Innz adopts dynamic pricing and the price of our rooms fluctuates based on demand.  When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation.  If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.

Breakfast may be included in your room price depending on the property and the rate plan selected. Please review your reservation or contact the property if you are unsure of this.



You must not exceed the maximum occupancy for the room allocated to you.

Children under 16 are not permitted to stay in a Relax Innz property unless a parent or guardian is also staying in the hotel.



Some of our properties may have rooms specially adapted for customers with disabilities. Please contact the property in question to find out more details.


Special requests

Although Relax Innz will try to accommodate special requests, all rooms are subject to availability.


Paying for your room

You will need to pay the full amount for your stay on arrival at the property.

Payment may be made by cash, credit/debit card (Visa, MasterCard, American Express, Solo or Switch). The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards.



Your right to cancel

You may cancel your reservation at any time by contacting your chosen hotel via email or telephone.

If you cancel the reservation over 48 hours before the date of arrival (based on UK time), there will be no cancellation charge. If you cancel the reservation after this time, there will be a cancellation charge equal to the value of your total stay and any ancillary items that have been organised with the hotel.

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


Our right to cancel

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

  • • you do not pay us when you are required to do so; or
  • • you break the contract between us in any other material way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.


Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

  • • if you have already paid for your room, we will refund your payment to you; or
  • • if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.

This does not affect your statutory rights.



To make a claim you must contact us at enquiries@relaxinnz.co.uk within 7 days of your date of departure.  If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim.

You will need to provide details of the Relax Innz property in which you stayed, the dates of your stay, the nights for which you wish to claim a refund and the reason(s) why you believe a refund is justified.

Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days.  You will be asked to confirm receipt of your refund.

You may not claim a refund if you have breached the terms and conditions applying to your booking for example by causing damage to our or to other guests property or by being abusive to our Site Operators or their staff or to other guests during your stay.

We reserve the right to reject claims made by individuals who are abusing our refund policy by making excessive claims.  If an individual or any of the guests within their booking claims a refund for more than 50% of their stay on more than two occasions in any 12 month period, such claims will be deemed excessive save where we are satisfied that there is a good reason for the claims.


Arrival and departure

Rooms are available from 3pm on the arrival date unless otherwise stated on the Relax Innz website. Please let your chosen Relax Innz property know if you are likely to arrive after 10pm.

Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.

Rooms must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge.


Relax Innz’s expectations of you (and your group)

You must not:

  • • smoke anywhere inside any Relax Innz premises. Permitted smoking areas will be identified on site. Smoking on Relax Innz premises outside of the designated smoking area will result in a £100 fine;
  • • bring any pets onto Relax Innz premises, with the exception of assistance dogs;
  • • bring any potentially dangerous or hazardous materials or equipment onto Relax Innz premises;
  • • use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
  • • tamper with any fire alarms or emergency equipment;
  • • remove, damage or destroy any Relax Innz property;
  • • use any of the technology provided by Relax Innz to download or access any unlawful or obscene material; or
  • • cause unreasonable disturbance to our other guests or any Relax Innz Site Operators or their staff.
  • • If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Relax Innz on demand the amount required to make good or remedy such damage or loss.

You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Relax Innz room for sale either on its own or as part of a combined offer. Relax Innz will not honour any reservations made in this way and does not accept any liability for doing so.

If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Relax Innz reserves the right to:

  • • cancel your reservation with immediate effect and (if appropriate) eject you from Relax Innz premises;
  • • retain all sums paid by you and/or charge you the full amount of your reservation; and/or
  • • refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

Relax Innz will not be liable for any refund or compensation in such circumstances.



Your information

We process information about you that you provide when making a reservation and/or upon check in at our hotels in accordance with our privacy policy and cookie policy.  By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

The contract

This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Our liability

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.  

We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

  • • loss of income, sales or revenue;
  • • loss of business;
  • • business interruption;
  • • loss of profits or contracts;
  • • loss of anticipated savings;
  • • loss of data;
  • • loss of reputation and/or goodwill; or
  • • wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.


Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Relax Innz hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.

If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Relax Innz hotel.



If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.


Contact us

If you require further information or have any questions regarding our website or these terms and conditions, then please email enquiries@relaxinnz.co.uk, telephone us on 01903 856744  or write to us at

Relax Innz Guest Relations
Avenals Farm
Water Lane
West Sussex BN16 4EP